Confident Communicators Don’t Walk on Eggshells

You Shouldn’t Have To Dread Giving Feedback

Learn the Framework

Trusted By:

  • National Legal Aid & Defender Association

  • National Association for Public Defense

  • East Texas A&M University

  • Ohio State Bar Association

  • International Interior Design Association

  • Cuyahoga County Public Defender’s Office

  • Lake County Public Defender’s Office

  • Cleveland Professional Twenty-Thirty Club

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  • But Shutting Off Your Emotions Doesn’t Work, Either

    Okay fine, you’ll have the hard conversation.

    But you definitely can’t show any emotions about it, right?

    Robotic-deadpan face and matter-of-fact tone: ACTIVATED

  • “Not Rocking the Boat” Takes a Toll

    When you avoid the hard conversations, stress seeps into every element of your life.

    The stress robs your health outside of work, too:

    1. Anxiety

    2. Poor sleep

    3. Weakened immune system

    4. Drained once you get home

    5. No energy for the things you love

    6. Not able to be present with family/friends

    7. Sunday scaries

    It may seem easier to not rock the boat, but in the end, you’ll be the one sinking.

    Avoiding hard conversations costs your peace of mind.
    It’s not worth it.

  • Acting like a detached robot might help you get the words out, but it definitely doesn’t help people actually respect and trust you.

    …so much for building a professional human connection and feeling like you’re on the same team.

    Now you’re the bad guy, and God-forbid someone call you a B……!

Why You Dread Giving Feedback:

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Can You Relate With Any Of These?

Why Giving Feedback Is So Hard

Communication and feedback seem like they should be really easy and straightforward. I mean, just say what you need to say, right? Stick to the facts and you can’t go wrong, right?

Well, maybe that would be true if we were just talking to robots all day. But we’re talking to HUMAN BEINGS. And the one thing science proves about being human is….we’re not entirely rational, logical beings.

We make dumb decisions all the time, even though we “know better.” We rationally know how to be physically healthy, but it doesn’t mean we’re actually eating veggies and avoiding sugar and exercising. And we know some things are harmful for us, like looking at our phones while driving, or doomscrolling before bed, but we do it anyway!

How do we explain this? Well, we’re emotional beings! We prioritize short term comfort and instant gratification! Even if it has longer term consequences.

Here’s the deal:

We like to pretend that we can completely separate our emotional and logical sides when we are at work. But that’s about as effective as trying to logically explain to a dog why he doesn’t need to bark at the mailman. Good luck with that. I’ll wait here…

Learn the Principles of Confident, Effective Communication

Effective communication is 2 things:

  1. It’s Clear and Direct:

    Not beating around the bush, not avoiding the hard topic to protect their feelings, not making them guess and read between the lines, not passive aggressive.

  2. It’s Kind:

    Not being a drill sergeant or robot with no emotions, not trying to beat someone down, not talking about their character instead of their behavior

You CAN do both at the same time.

I’ll show you how.

Here’s The Plan:

1. Schedule Your Feedback Session

Fill out form on this page to schedule a 20-min call for your Feedback Session. Share your scenario, and I’ll model how to use the framework to give feedback without being a jerk.

2. Test Drive the Framework

Once you get your individualized framework for direct, empathetic communication, you’ll have the opportunity to practice it with me in a live conversation role-play.

3. Confidently Nail That Convo!

By the end of your session, you’ll have the confidence to give that feedback (then feel so relieved and wonder why you didn't do it sooner)!

  • "Jolie has been an incredible support in my journey toward building stronger communication and greater confidence. "

    Mike H.

As a former people-pleaser turned Communication Coach, I’ve helped thousands of people find their voice with the same communication framework that changed my life. But I wasn’t always this way…

Before I mastered these skills and principles, I kept wearing myself out in dysfunctional relationships, both professionally and personally. I didn’t know how to have hard conversations, how to give feedback, how to set boundaries. I bottled everything up, and eventually, I popped and had a panic attack one Tuesday morning in April 2022.

Since then, I’ve made a commitment to learn how to say what I need to say in a way that also builds people up, not breaking people down.

I’ve taught at national conferences around the country and trained County Public Defender Offices with the smartest attorneys.

The truth is, even the smartest and most successful people can struggle with communication skills. And I teach them the framework they need to no longer have to walk on eggshells and dread giving feedback.

It will work for you, too.

Meet Your Communication Coach

Jolie Higazi

“Even the smartest and most successful people struggle with communication skills.”

Ready to Become A Confident Communicator?