Public Defender Communication Training
Most Public Defenders Face the Same Challenges:
Attorney/Staff Burnout
Supervisors not knowing how to help
Low job satisfaction
Struggling with attorney job retention
Client complaint calls
Inter-office tension & conflicts
Low client satisfaction
Poor client success numbers
Highly mentally/emotionally taxing clients
So busy they feel like they’re barely keeping up
Believe it or not, these are symptoms of a deeper problem:
Attorneys lack the skills to effectively communicate with highly triggered,
emotionally volatile clients.
CORE PROBLEM
Lack of Training
Pair the fact that most attorneys lack a thorough background in addiction & recovery…
+
Client Distrust
Plus the fact that most clients have an inherent distrust of the system (and YOU) from Day 1…
=
Tense Conflict
And it’s not a surprise that these issues and conflicts keep coming up!
But there’s another way…
Solve the Core Issue with Communication Training
Get to the root of communication breakdowns
Staff at all levels are bogged down with communication and team relationship breakdowns.
Your team will learn how to utilize the principles of emotional intelligence so they can learn to:
Give meaningful, constructive feedback
Receive feedback without taking it personally
Set clear expectations and boundaries
Empower people to be their best
De-escalate tense situations
Think before speaking so they say less things they regret
Not impulsively react in tense situations
Emotional regulation so they’re not emotionally sidetracked from being effective at their work
Meet Jolié—Your Communication Coach
In 2021, Jolié Higazi, CDCA, was one of the youngest and first females promoted the highest client-facing coaching role at an internationally renowned digital sales and marketing company.
What set her apart? Impeccable communication skills.
Whether delivering a hard truth to a successful CEO, setting and upholding expectations with disruptors, facilitating discussions on sensitive DEI topics with over 100 attendees, or talking someone off the ledge of potentially life-threatening actions, Jolié makes the most tense and complicated moments seem simple to address with poise.
Now she distills those skills into small, approachable Elite Communicator Fundamentals for the business leaders and teams she coaches to help them unlock their communication potential.
Through years of studying the art of communication, negotiation, emotional intelligence, and human psychology, she models the skills needed to effectively communicate in the most tense situations, and shows how you can do it, too.
Certified Communication and Relationship Coach
Radically Candid Communication Framework
Emotional Intelligence Expert
Addiction/Recovery Expert
What Other Professionals Are Saying:
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Because of the training, instead of my usual way of getting frustrated, I caught myself and it’s so much better now with this client. If I could've had this training from the beginning working with this client, maybe she might have trusted me and I would've been able to help her more.
Peggy, Public Defender
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I’ve gotten value from these training sessions and because of the real-life examples.
Terri, Felony Division Supervisor
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The training has given me perspective when dealing with both clients and co-workers alike. Putting a name to my communication style has made me more aware of how I communicate and what I can do to improve my communication.
Shelly, Support Staff Supervisor
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Reviewing the discussions we had and the input from the participants made me aware of new approaches to communication.
Gus, Public Defender
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It's too easy to think you’re a good communicator when you’re not. The business we’re in is already emotionally charged. Communication isn't just "check the box and we're good to go." We need to continually practice.
Erica, Public Defender
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It's good to see people engaged and asking questions. Seems like people are getting a lot out of the sessions!
Laura, Director of Training
How The Training Process Works:
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Step 1: Fill Out The Form Below
Fill out the form below to share details about your team and the current challenges you’re experiencing.
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Step 2: Collaborate on Training Plan
We’ll discuss your specific challenges, what you’ve tried in the past, what has and has not worked, and develop a unique approach that will resonate with your team.
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Step 3: Level Up Your Entire Team
Provide your team with live exercises, role-plays, and real life scenarios to practice and help them become amazing communicators — in a way you can tangibly measure!